Effective Date: March 20, 2026
PRIVACY POLICY
At Al Hilal Center for Food Stuffs & Trading, we recognize the importance of our customers’ privacy and are committed to respecting the privacy of our customers’ information.
Information we collect
The following information may be collected from our customers, restaurant buyers, or business clients:
- Full name
- Mobile number
- Email address (if available)
- Delivery address
- Business or restaurant name (if available)
- Details regarding the order or purchase history
- Payment details
- Communication history through phone, WhatsApp, or our website
In addition to the above, we may also collect limited information regarding our customers’ browser type, device type, or usage patterns.
How We Use Your Information
We collect your information to:
Process and confirm your orders
Schedule deliveries
Get in touch with you regarding product availability and order status
Offer customer support
Enhance our website and services
Send service-related notifications if and when necessary
We will not sell or rent your information to any third party.
Order and Delivery Communication
By ordering or entering your contact information, you are agreeing that Al Hilal can contact you through:
Phone call
WhatsApp
SMS
Email
Communication can be for:
Order confirmation
Delivery coordination
Product availability updates
Invoice/billing-related information
Payment Information
If payment services are provided through third-party providers, your payment information will be processed through secure external payment systems.
Al Hilal does not store your sensitive card information on our website unless clearly stated through our secure payment gateway.
Sharing of Information
We might share information that is necessary about customers when it is needed for business purposes such as:
- Delivery coordination
- Payment processing
- Internal sales and order management
Compliance with legal and regulatory requirements if applicable
Data Protection
We take reasonable technical and operational steps to protect your information from unauthorized access, misuse, or disclosure.
It is important to note that no website can completely guarantee security, and users are encouraged to share information responsibly.
Cookies and Website Usage
Cookies or similar tools might be used by our website to improve your browsing experience. You can set your browser settings to reject cookies. However, some functions on our website might not be operational.
Your Rights
You may contact us at any time to:
- Request correction of your details
- Ask about stored information related to your account or orders
- Request deletion of non-essential personal information where applicable
Third-Party Links
Our website may contain links to third-party platforms or services. We are not responsible for the privacy practices of external websites.
Changes to This Policy
Al Hilal may update this Privacy Policy from time to time to reflect business, legal, or operational changes. Any updates will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Al Hilal Center for Food Stuffs & Trading
Phone: +974-4017-1004
Email: info@hfqatar.com
Address: Doha, Zone 57, Industrial Area, 568th Street